La Haute is a Premium Mens streetwear brand founded in Souh Australia, Australia.

All pieces have been designed for style and comfort.

Here at La Haute our mission is to create premium menswear at unbeatable prices. We are so confident you will love your new styles that we have a 30 day satisfaction guarantee. If something isn’t right, send it back within 30 days of delivery and you can swap it for a different size or style, take store credit, or get a full refund.

Items need to be in “as new” condition: unworn, unwashed and with the tags still attached.

Sale items can be swapped or exchanged for store credit, but not refunded. Clearance and final sale items can’t be returned or swapped.

1. Email hello@lahaute.com.au with your order number and let us know if you’d like a swap, store credit or a refund.
2. Fold the item(s) neatly and pop a note inside with your name and order number.
3. Send it to: La Haute Returns, 23 Fourth Street, Bowden SA 5007
4. Send us your tracking number so we can keep an eye on it.

Please pack your return safely. Items are your responsibility until they reach our warehouse.

Yes, for anyone in Australia. Just email hello@lahaute.com.au and ask for a prepaid return label, and we’ll send one through.

For orders outside Australia, return postage is paid by the customer.

Absolutely. Swaps are free in Australia. Follow the return steps above and tell us what you’d like instead. We’ll send the new item out as soon as your return reaches us.

Need it sooner? Place a new order for the size you want now, then send the original back. We’ll refund the original order once it arrives.

If the size you want is sold out, you can pick another colour or style, or take store credit to use whenever you like.

Once your parcel arrives at our warehouse, we process it within 1 to 7 business days and email you as soon as it’s done. Depending on the postal service, it can take up to 14 days for a return to reach us.
Our team will do our absolute best to have you return processed the next day!

Once your return is processed, the refund goes back to your original payment method. It usually shows up within 1 to 5 business days, depending on your bank.

We can only refund once the item is back with us and we’ve checked it over.

Store credit is sent to your email as a gift card code, and it never expires. 
Just enter the code at checkout and the credit applies automatically.

Sale items can be swapped for a different size or style, or exchanged for store credit, within 30 days of delivery. We don’t offer change of mind refunds on sale items.

Clearance and final sale items can’t be returned or swapped. You can find them in our End of Season collection ->ohttps://lahaute.com.au/collections/last-chance

If an item arrives faulty, isn’t as described, or isn’t what you ordered, you’re entitled to a refund or replacement under Australian Consumer Law. That never changes, sale or not.

Yes. International orders can be returned or swapped within 30 days of delivery, following the same steps above. 

Return postage for international orders is paid by the customer.

Duties and taxes are collected upfront on international orders, so refunds cover the amount paid for the product(s) only. 

Duties and taxes can’t be refunded.

If you’re in Adelaide, come and see us at 23 Fourth Street, Bowden. We’re open Monday to Friday, 9am to 4pm (closed on public holidays).

Australia & New Zealand

Standard: Free on all orders (3 to 5 business days)

Express: $9.99 (Australia: 1 to 2 business days)

UK

Standard (Royal Mail): £9.99, or free on orders over £95 (6 to 10 business days)

USA

Standard: $9.99 USD, or free on orders over $140 USD (5 to 9 business days)

Express: $20 USD

Canada

Standard: $15 CAD, or free on orders over $175 CAD (5 to 9 business days)

Europe

Standard: €9.99, or free on orders over €115 (5 to 9 business days)

Express: €20 (3 to 5 business days)

UAE & Saudi Arabia

Standard: 40 AED, or free on orders over 415 AED (5 to 9 business days)

Other countries

Shipping costs and options are shown at checkout.

All orders are sent from our warehouse in Adelaide within 24 hours, not counting weekends, public holidays and big sale periods.

As soon as your order is on its way, we’ll email you a tracking link. 

Use the tracking link in your shipping confirmation email. It can take 1 to 3 days for the courier to update tracking, not counting weekends or public holidays.

If you haven’t received a tracking link within 48 hours of ordering, or tracking hasn’t moved after a few days, email hello@lahaute.com.au with your order number and we’ll sort it out.

Email hello@lahaute.com.au with your order number as soon as possible. If we haven’t packed it yet, we can change the size, colour or address, add items, or cancel it.

Once your order has been packed we can’t make changes, but you can return or swap it when it arrives.

Sorry about that, that’s on us. Email hello@lahaute.com.au with your order number and a photo of what you received.

We’ll send the right item out straight away. We’ll send you a prepaid return label, so it won’t cost you a cent.

Yes. Every piece has a 6 month warranty against faults. Email hello@lahaute.com.au as soon as you can with your order number and a few photos.

If your claim is approved, we’ll replace or refund the item and cover the postage.

Most of our styles are true to size, so we recommend ordering your usual size. Each product has a size guide underneath the sizes.

Still not sure? Email hello@lahaute.com.au and we’ll help you out. And in Australia, swaps are free if the size isn’t quite right.

There are a number of reasons your discount code may not be working. It could be that it has expired, is invalid or it is being used in conjunction with another discount code or product bundle discount. If you are having trouble understanding why, please reach out to us at hello@lahaute.com.au

Yes, sale items can be returned. However, clearance items can't be returned. You can find all clearance items here -> End of Season

If you have a special request please email at hello@lahaute.com.au

If you have any other questions please reach out to us at hello@lahaute.com.au